PRIVACY POLICY

Last updated: 01/10/2025

Pren Decor (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.prendecor.co.uk, place an order, or otherwise interact with our services.

We may collect the following personal information directly from you when you fill out forms on our website or during the checkout process:

• Name
   
• Email address
   
• Phone number
   
• Postal and billing address
   
• Payment details
   

We do not collect any personal data without your knowledge.

We use your personal information for the following purposes:

• To create and manage your account
   
• To process and deliver your orders
   
• To communicate with you about your purchases
   
• To send you marketing and promotional materials (only with your consent, where required by law)
   
• To comply with legal and regulatory obligations
   

Legal basis for processing (UK GDPR):

• Performance of a contract (e.g. fulfilling your order)
   
• Compliance with legal obligations
   
• Legitimate interests (e.g. business operations, fraud prevention)
   
• Consent (e.g. for marketing communications)
   

Your information is stored on secure third-party servers provided by 123 Reg.
We implement appropriate technical and organisational measures to protect your data, including SSL encryption for secure transactions. However, please note that no online system is 100% secure.

We do not sell your personal data. We may share your information only with trusted third parties where necessary, including:

• Payment processors: PayPal, Stripe
   
• Delivery and courier services: Royal Mail
   
• IT service providers supporting our website
   
• Legal or regulatory authorities if required by law
   

Our website may use cookies or similar technologies to enhance your browsing experience, analyse site traffic, and improve our services.
You can adjust your browser settings to refuse cookies, though some site functions may not work properly without them.

If required, a cookie banner may be presented to obtain your consent.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Object to the processing of your data for marketing purposes
   
• Request data portability
   
• Withdraw your consent at any time
   

To exercise your rights, please contact us (see Section 8).

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g. tax or accounting obligations).

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we may have collected such information, please contact us and we will delete it promptly.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: hello@prendecor.co.uk
🌐 Website: www.prendecor.co.uk